Frequently asked questions
What is the return policy?
We accept returns and exchanges within 30 days of the delivery date. Items must be unused, unworn, and in their original packaging. A receipt or proof of purchase is required.
Non‑Returnable Items: Sale and Clearance Items
Exchanges
If you need a different size, color, or product, we’re happy to help. Exchanges are processed once the original item is received and inspected.
Refunds
Approved refunds are issued to the original payment method. Please allow 5–7 business days for processing after approval.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In those cases, we cover all return shipping fees.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us within 72 hours so we can resolve the issue quickly.
How to Start a Return
Email us at keyzkreationzshop@gmail.com with your order number and the reason for the return or exchange. We’ll send instructions and a return authorization.
What are your delivery times?
Processing Time
Orders are processed within 1–3 business days.
Shipping Time
Standard Shipping: 3-7 business days
Total Delivery Time = Processing Time + Shipping Time
You’ll receive a tracking number as soon as your order ships.
How can I get assistance with my order?
If you need help with your order—whether it’s tracking, updating information, reporting an issue, or asking a question—we’re here to support you.
Contact Us Anytime:
Email: keyzkreationzshop@gmail.com
Include your order number and a brief description of what you need help with so we can assist you quickly.
Response Time:
We typically respond within 24–48 business hours.
Are your products really homemade?
Yes! All products are authentically made with love by Key.
What ingredients do you use in your lip products?
Our lip glosses and chapsticks are made with moisturizing ingredients such as Vitamin E Oil, Shea Butter, and Beeswax. With food flavoring used for the taste and scent. Also Mica Powder used for the lip gloss color.